Vittorio Vittori

Design System Architect / Senior UX Designer

Documentation as a Product

Treat documentation as a first-class product with ownership, roadmap, and quality standards.

Design Systems
Adoption

Documentation is not a side effect of building a system. It is the first-class product surface.

When documentation is treated as a product, it has:

  • clear ownership,
  • defined users and goals,
  • quality standards,
  • and a lifecycle.

If documentation is neglected, the system becomes harder to adopt, decisions slow down, and trust erodes.

Define documentation users and jobs-to-be-done

Documentation should be designed for the people who rely on it to make decisions.

Identify primary audiences (designers, developers, product, support). Assume documentation is "for everyone". Write task-oriented and decision-oriented content. Dump reference material without context or intent.
A list of tools and services related to this argument. Documentation platforms Documentation tools it may be outdated

Treat documentation as part of the system interface

Documentation defines how the system is understood and used. It is part of the public API.

Version documentation alongside components and tokens. Let documentation lag behind shipped behavior. Align terminology between UI, code, and docs. Use inconsistent naming across surfaces.
A list of tools and services related to this argument. Version control Documentation generators Interactive documentation it may be outdated

Apply quality standards and review processes

Documentation should meet the same quality bar as code and design.

Review documentation changes as part of pull requests. Ship features without updating related docs. Define standards for clarity, structure, and tone. Treat documentation as optional or secondary.
A list of tools and services related to this argument. Version control Documentation platforms it may be outdated

Measure adoption and iterate continuously

Documentation is never "done", It should evolve based on real usage signals.

Track search terms, page views, and navigation paths. Assume usefulness without evidence. Use support questions to identify documentation gaps. Only update docs during major redesigns.
A list of tools and services related to this argument. Analytics Feedback tools it may be outdated

Why this principle matters

Documentation-as-a-product reduces onboarding time, improves consistency of usage, and increases trust in the system.

A design system without reliable documentation will not scale — regardless of how good the components are.